Your data speaks. We listen.
Not surveys. Not dashboards. Continuous insight from your customers, citizens, and employees — in real time.
DG CAA 
BORICA 
bTV 
Minimart 
MES 
NBU 
LB Bulgaricum 
Sofiyska Voda 
Stara Zagora Municipality 
BAS 
Cantus Firmus DG CAA BORICA bTV Minimart MES NBU LB Bulgaricum Sofiyska Voda Stara Zagora Municipality BAS Cantus Firmus 
NAMRB 
HRS Bulgaria 
Burgas Municipality 
Sozopol Municipality 
Kyustendil Municipality 
Vratsa Municipality 
Pernik Municipality 
Teteven Municipality 
Blagoevgrad Municipality 
Visit Sofia 
Plovdiv Municipality NAMRB HRS Bulgaria Burgas Municipality Sozopol Municipality Kyustendil Municipality Vratsa Municipality Pernik Municipality Teteven Municipality Blagoevgrad Municipality Visit Sofia Plovdiv Municipality The feedback you're not hearing
Most organizations only hear from a fraction of their customers. The silence isn't satisfaction — it's churn waiting to happen.
unhappy customers complain — the other 25 leave silently
Lee Resources / ThinkJarof consumers switch to a competitor after a poor experience
Getthematic / Kapicheretention increase = 25-95% profit increase
Bain & CompanyWe deliver decisions, not dashboards
We help organizations build always-on insight ecosystems that turn continuous feedback into confident decisions.
AI Strategy & Foresight
Our AI finds the patterns. Our experts find the meaning. We combine machine intelligence with human interpretation to deliver conviction — not caveats — to your leadership team.
Customer-obsessed organizations grow revenue 41% faster — Forrester
Always-On Customer Intelligence
NPS is your starting point. Through BlitzPoll, we layer trend analysis, driver identification, and activation tracking on top — so you know not just the score, but what to do next.
Every 7-point NPS improvement = 1% revenue growth — LSE
Data Infrastructure
Connect scattered systems into a unified analytics platform. We build data pipelines that aggregate feedback from QR codes, APIs, email, and apps — so every signal reaches one place.
Real-time feedback is 40% more accurate than 24h-delayed — Growth-onomics
Process Automation
The right insight, to the right person, at the right moment. Automated reports, escalations, and workflows that make sure intelligence drives action — not just awareness.
Companies with CX programs see 20% increase in satisfaction — Forrester
Custom Intelligence Systems
When off-the-shelf solutions fall short. We develop specialized feedback, analytics, and reporting systems configured specifically for your organization's decision-making needs.
Connected packaging scan rate: 14-15% vs digital ads: 0.01-0.10% CTR
Digital Transformation
Transform how your organization listens, learns, and responds. We replace intuition-based workflows with continuous insight loops that get smarter over time.
76% of Bulgarian citizens say digital services improve their lives — EU Digital Decade
From idea to always-on intelligence
Three steps to a continuous insight ecosystem that gets smarter over time.
Discover
Map & AnalyzeWe map your customer journey, audit existing data sources, and identify "points of intelligence" — the moments where feedback has the most impact on decisions.
Build & Test
Configure & ValidateDesign questionnaires, configure channels (QR, API, email, app), pilot with a test group, and validate that the right insights reach the right people.
Launch & Evolve
Activate & GrowGo live, train your team, and start receiving weekly decision briefs and trend analysis. The system learns and improves — delivering foresight, not just feedback.
From insight to action — across industries
See how always-on intelligence drives real decisions for organizations across different sectors.
DG CAA — 4 Bulgarian Airports
Always-on passenger feedback across Sofia, Varna, Burgas, and Plovdiv airports. Real-time alerts enable operational teams to address issues within hours — from check-in bottlenecks to terminal comfort. Data informed the Burgas T2 renovation priorities.
BORICA — Employee Intelligence
Continuous employee feedback with individual QR codes for anonymous assessment. The +95 NPS score wasn't the goal — the driver analysis behind it informed restructuring of 3 internal service lines and shaped the HR strategy.
Minimart — 350+ Stores
Always-on customer intelligence across all locations. Weekly trend analysis and employee performance tracking allow regional managers to make data-driven decisions — identifying top performers and stores that need attention.
Municipality of Stara Zagora — BlitzPoll
Direct connection between citizens and local government — covering 51 settlements. Feedback on playgrounds, transport, and urban environment drives municipal planning priorities. Recognized as a Top 9 European innovation in digital governance.
bTV — Interactive Engagement
Among Bulgaria's first media organizations with real-time audience intelligence. The platform enables direct dialogue between bTV and viewers, informing editorial decisions and programming strategy.
UTP — Automated Professor Attestation
Automated teacher attestation replacing manual processes. QR codes in every classroom, Moodle integration, and real-time reports — giving university leadership continuous insight into education quality, not annual snapshots.
What our clients say
I believe modern technologies can be a powerful tool for community development when we use them with thought, responsibility, and care for people. With this platform, we open yet another feedback channel that will help us better hear the voice of Teteven citizens and the guests of our city.
The goal is for the Municipality of Stara Zagora to become increasingly transparent, more public, and more open to citizens — and to achieve ever-better interaction across various spheres.
We hope that with this pilot project at UTP, we can provide our students with quick feedback — not only about instructors, but also about the administration.
Before BlitzPoll, we relied on intuition. Now we see trends by region and location every week — and know exactly where to focus resources.
The speed at which we receive citizen feedback allows us to act proactively — not waiting for problems to escalate, but addressing them at their origin.
For a municipality like Sozopol, where tourism is the primary livelihood, a direct feedback channel from guests is not just useful — it is strategically necessary.
Feedback from 15+ international markets
Over 1 million feedback responses from 30+ Bulgarian cities and 15+ international markets — in real time.
15+ международни пазара · 30+ града · 1M+ обратни връзки
Интерактивната карта се зарежда...
Building constructive dialogue through data
CNTS (Center for New Technology Systems) has over 10 years of experience building always-on insight ecosystems for organizations across Bulgaria. We work with municipalities, government institutions, and businesses — from airports and banks to retail chains and universities.
Our proprietary platform BlitzPoll powers continuous intelligence for over 90 organizations. We don't just collect feedback — we combine AI-powered analysis with expert interpretation to deliver decisions, not dashboards. The organizations leading tomorrow are the ones listening today.
We comply with GDPR standards for personal data protection and guarantee the anonymity of every feedback response. Aligned with global best practices (ESOMAR, AAPOR).
Always-on intelligence
We capture insights continuously — not months later through quarterly surveys. Companies winning today are listening all the time.
AI-powered, expert-interpreted
Other platforms give you dashboards. We give you decisions. Our AI finds the patterns; our experts find the meaning — delivering confidence, not charts.
Proven results
Every solution is validated with real data across 2M+ feedback responses. Not theory — decisions made, services improved, citizens heard.
Partnership approach
We don't just deliver software — we train teams, configure processes, and provide ongoing support. From insight to action, we're with you at every step.
registered users
BlitzPollpromoter sentiment
BlitzPollBulgarian cities
BlitzPollRecognized innovations
Our work has been recognized by leading European and national organizations for innovation in the public sector and business.
Digitalisation
Municipality of Stara Zagora
Top 9 out of 300+ nominated projects across Europe in the Digitalisation category — for the direct citizen feedback system BlitzPoll.
View case study →IT solution implemented in organization
bTV Media Group
Award for implementing a real-time audience intelligence system enabling direct dialogue between bTV and viewers.
View case study →Innovative Marketing & PR
LB Bulgaricum
Award for innovative application of continuous customer intelligence in LB Bulgaricum's marketing strategy.
Let's discuss your project
Book a free 30-minute meeting to discuss how we can help your organization.
Book a MeetingThank you!
We'll get back to you soon.