How municipalities hear their citizens through kazva.bg
From Stara Zagora to Teteven and Vratsa - how QR codes create a direct link between citizens and local government.
The problem
Most Bulgarian municipalities rely on office hours, written complaints, and phone lines for feedback. These channels are slow, reach a small portion of the population, and don't generate systematic data. Citizens who have an opinion rarely share it - and leadership makes decisions without the full picture.
The solution
QR codes at every location where citizens interact with municipal services - parks, playgrounds, service counters, buses, kindergartens. Scan with your phone, anonymous rating in seconds, no app and no registration. Leadership sees results in real time by settlement, category, and period.
Which municipalities are already doing it
Stara Zagora started first - with QR codes covering all settlements in the municipality. The model was ranked in the Top 9 of the European awards for innovation in politics. After that, Burgas, Blagoevgrad, Vratsa, and Teteven adopted the same system, each adapted to their own context.
What changes
When a municipality has real satisfaction data, prioritization decisions become objective. Which park to repair first, where additional staff is needed, whether the new playground meets expectations - the data provides answers in days, not months.