HoReCa - Guest Feedback
A QR code at every point in the hotel or restaurant. The guest rates in seconds, the manager gets the data in real time.
Real-time guest feedback
The Challenge
Most dissatisfied guests don't complain on-site - they simply leave and write a negative review online. The manager learns about the problem when it's already too late.
Without a feedback mechanism during the stay, problems remain invisible until a negative review is published.
The Solution
kazva.bg provides QR codes for every zone - room, restaurant, SPA, reception. The guest scans and rates in 30 seconds, no app and no registration needed.
On a low rating, the manager receives an automatic notification with details. On a high rating, the guest can be directed to a Google review - so positive impressions become public.
Results
The manager gets feedback they would otherwise never hear. Problems are resolved on time, and satisfied guests become visible online.
How It Works
From the table to management dashboard in 60 seconds
Scan
The QR code on the table, in the room, or in the bill folder
Rate
Anonymously, on a 1–10 scale
Share
What they liked and what could be improved
Redirect
Happy → Google review. Unhappy → the manager knows immediately.
Try it yourself
This is exactly what the guest sees. Takes 30 seconds - no app, fully anonymous.
- In seconds
- Anonymous
- No installation
What You Get
What the platform includes
QR code at every zone
Room, restaurant, SPA, reception - every location with a unique code.
Automatic notifications
On a low rating, the manager gets notified while the guest is still on-site.
Multiple languages
Questions adapt automatically to the guest's language.
Management dashboard
Data by property, by zone, and by period. With specific comments and automatic reports.
Google review redirect
Satisfied guests can be redirected to a public review.
Free text
Guests describe in their own words what they like and what they don't.
Who It's For
One tool for hotel, restaurant, and spa
Hotel
QR in the room, at reception, and on the door hanger. The guest scans when there's a problem instead of staying silent.
Restaurant
QR on the table and in the bill folder. Separate rating for food and service.
Spa & Wellness
QR in the locker room and after treatment. Rating for the therapist and the ambiance.
Transformation
Current Model
- ✕ Guest has a problem and says nothing
- ✕ Negative review comes after checkout
- ✕ Manager finds out too late
- ✕ Problems remain invisible on-site
With kazva.bg
- ✓ Guest shares while still on-site
- ✓ Satisfied guests can be directed to a Google review
- ✓ Manager responds on time
- ✓ Problem resolved before it goes public
The Guest Journey
How guest feedback reaches the manager
Check-in
The guest arrives and notices a QR code in the room
Feedback
Scans and rates in seconds
Notification
On a low rating, the manager receives a notification with details
Response
The team responds while the guest is still on-site
Result
The satisfied guest can be directed to a public review
Gallery
Routing by rating
Every rating goes to the right place
Redirect to Google review
The satisfied guest gets a link for a public review
Private feedback
The guest shares what could be better
Manager receives a notification
The problem is resolved before the guest leaves
Feedback that comes on time
When the guest can share their opinion on-site, the manager has a chance to respond. And satisfied guests become visible online.
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Implementation
Three steps to first results
Design
We adapt the questions for your property - zones, languages, visual design, and routing logic.
Launch
We provide QR codes and materials. We set up the management dashboard, notifications, and reports.
First results
Real-time data by zone and period, with specific comments and automatic notifications.
Approach comparison
| kazva.bg | No on-site feedback | |
|---|---|---|
| Timing | While the guest is on-site | After checkout |
| Response | On time | Too late |
| Google reviews | Routing satisfied guests | None |
More case studies
All 4 airports in Bulgaria - on one platform
Passenger feedback from 4 national airports. Real-time notifications on low ratings.
HR / Employee ExperienceEmployee feedback - every day, not once a year
QR code at the workplace. Anonymous rating in 30 seconds. HR sees results immediately.
Finance / HRBORICA - 29 offices, one platform
29 offices, one dashboard. Customer ratings by location and period.
Want more 5-star reviews?
See how smart routing turns happy guests into public reviews.
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