Vratsa Municipality adopted kazva.bg for citizen feedback
How the mayor of Vratsa receives daily citizen feedback - directly on his phone.
Vratsa Municipality launched anonymous feedback via kazva.bg, announced by Mayor Kalin Kamenov at a press conference. QR codes were placed in buses, sports facilities, parks, health centers, and educational institutions.
The mayor receives daily summaries directly on his phone, while monthly analyses provide a deeper view of trends. Feedback doesn't wait on a desk - it's an operational tool for daily management.
The system is simple for citizens - they scan a QR code with their phone and rate the service in seconds. No app, no registration, fully anonymous. Questionnaires are adapted for each type of service - different questions for transport, parks, and health centers.
Vratsa joins the municipalities of Stara Zagora, Burgas, and Blagoevgrad, which already use kazva.bg for citizen feedback.